Our Terms and Conditions

Registration

Company Registration No. 8589172

Great Outdoor Goods is a trading name of Espira (UK) Limited (the company)

 

Contacting Great Outdoor Goods

For all enquiries including ordering, delivery, and after sales service, please contact our customer service team at

orders@greatoutdoorgoods.co.uk

or call us on 01536 268630 (Monday to Friday 9:30am - 4.00pm)

 

Payment

Online payment is our preferred method. Credit or debit card payments can be taken over the phone if required. Should you wish to use this method please call our customer service team on 01536 268630 (Monday to Friday 9:30am - 4:00pm)

Unfortunately due to bank charges we CANNOT accept cheques as payment for goods, any cheques sent will be returned to you

 

Cancellations

Under the Consumer Protection (Distance Selling) Regulations 2000, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one within 7 working days of the receipt of goods, however it is your responsibility to return the goods at your expense.

In all cases your statutory rights are not affected.

 

Delivery

All orders placed and paid for by 2:00pm will normally be sent out for the next working day delivery*. Please note however, that during busy periods there may be a delay with the courier.

Should your order be time sensitive then please ring us for a quotation for pre 10am or pre noon next day guaranteed delivery.

Great Outdoor Goods is under no liability for any delay or failure incurred by the courier to deliver within estimated timescales. If you have not received your item within 3 working days of completion of your order, please notify us by telephone or email.

On receipt of delivery please ensure you sign for the correct number of parcels and that there are no signs of external damage. Should there be noticeable damage please refuse delivery and contact us immediately.

If the courier has attempted to deliver your item and has left a calling card it is your responsibility to contact the courier direct. Should the courier be unable to effect delivery additional re delivery charges may be incurred.

* Please note that Scottish Highlands, Scottish Islands, Isle of Man, Isle of Wight, Isles of Scilly, and Northern Ireland will incur additional delivery charges (notified at check out) and will also take longer to arrive, typically 2 to 3 days. If you wish to place an order from the Channel Islands please give us a call.

 

European Delivery Locations

We ship to the following locations within Europe for a fixed delivery charge of £20

Austria

Belgium

Czech Republic

Denmark

France

Germany

Italy

Luxemberg

Netherlands

Republic of Ireland

Slovakia

Spain (Mainland Only)

Please note deliveries to these countries will typically take 3 to 5 days.

For deliveries to any other country not listed above, please contact us for advice and shipping costs.

 

Damages and Faulty Goods

If any item that we deliver to you arrives damaged or is faulty, then we will happily replace the item for free or refund the item as you wish.

 

Returns and Refunds

If you are not happy with your purchase from our site, you may return the item within 14 days from the date of receipt of goods. Please call us for a returns authorisation number. As long as the goods returned are received in their original packaging and are in a re-saleable condition, you will be credited with a full refund.

Return carriage to be met by the purchaser unless goods are proven to be faulty, in which case the cost of returns will be met by the company. This does not affect your statutory rights.

 

VAT

Please note that all prices include VAT charged at the prevailing rate of 20%.

VAT Registration No. GB166243606