Our Delivery and Returns policy

Christmas 2019 Order Processing Times

We are currently dispatching every day during the run up to Christmas (weekends excluded)

Orders received by 12noon will be dispatched the same day, 99% of our dispatches are on a Next Day delivery service basis via DPD Local

Final order cut off dates for guaranteed Christmas Delivery

 

All mainland addresses, last orders must be placed with us by 12 noon on Monday 23rd December.  DPD Local will be delivering Tuesday 24th December (Christmas Eve)

If you have any uncertainty about the above please contact us   

 

Non Christmas usual order processing times 

Our usual dispatch days are Monday, Tuesday, and Thursday, which is why we state 1-3 working day delivery time.  

Should your order need urgent attention outside of our usual dispatch days, then please ring and discuss your requirement with us.

We aim to send out all orders placed and paid for by 1:00pm on a dispatch day, on a Next Day Delivery service*

Should your order be time sensitive then please let us know, as we can offer a quotation for pre 10am or pre noon next day guaranteed delivery.

 

Delivery Charges

 All items priced at £34.95 and above are carriage paid for mainland UK destinations

All items priced below £34.95 will incur a carriage charge of £6.95 added at checkout.

Out Of Area 

All Highlands, Islands, and Isle of Wight will incur an additional delivery charge of £9.95

Northern Ireland, and Isle of Man will be a charge of £9.95.

These charges will be added at checkout.  Deliveries will also take longer to arrive, typically 2 to 3 days. 

European Delivery Locations

We can also ship to the following locations within Europe, for a fixed delivery charge of £25.

Channel Islands

Austria

Belgium
Czech Republic
Denmark
France
Germany
Italy
Luxembourg
Netherlands
Republic of Ireland
Slovakia
Spain (Mainland Only)

The Netherlands

Please note deliveries to these countries will typically take 3 to 5 days.

For deliveries to any other country not listed above, please contact us for advice and shipping costs.

 

Delivery Method

Where possible we will use our prefered courier - DPD Local (Formerly Interlink Express) to make your delivery.  DPD Local offer a emailing/text service to keep you informed of your delivery progress.

We also use Royal Mail/Parcelforce for delivery to areas such as Highlands of Scotland, Northern Ireland etc

Great Outdoor Goods is under no liability for any delay or failure incurred by the courier to deliver within estimated timescales. If you have not received your item within 3 working days of completion of your order, please notify us by telephone or email.

On receipt of delivery please ensure you sign for the correct number of parcels and that there are no signs of external damage. Should there be noticeable damage please refuse delivery and contact us immediately.

If the courier has attempted to deliver your item and has left a calling card, it is your responsibility to contact the courier directly. Should the courier be unable to effect delivery additional re delivery charges may be incurred.

 

Returns and Refunds

If you are not happy with your purchase from our site, you may return the item within 30 days from the date of receipt of goods.  As long as the goods returned are received in their original packaging and are in a re-saleable condition, you will be credited with a full refund.  Please include either the original sales invoice included with your order, or a piece of paper with full details of the order so we can easily identify your return.

Purchases made from 1st November 2019 onwards up to the Friday 20th December 2019 (Christmas) we will honour all returns up to the end of January 2020

Return carriage to be met by the purchaser unless goods are proven to be faulty, in which case the cost of returns will be met by the company. This does not affect your statutory rights.