Our Delivery and Returns policy
BREXIT, JULY 2021 UPDATE
Due to the complexity of shipping outside of Great Britain to any country in the EU we are no longer accepting orders from these countries
Order processing times
Our usual dispatch days are Monday to Friday, we do have very busy dispatch periods such as the run up to Christmas, which is why we state 1-3 working day delivery time.
We aim to send out all orders placed and paid for by 12 pm on a dispatch day, on a Next Day Delivery service (all mainland UK Postcodes, Highlands and Islands excluded)
Orders dispatched on a Friday will most likely be delivered on Monday.
All items priced at £34.95 and above are carriage paid for mainland UK destinations
All items priced below £34.95 will incur a carriage charge of £6.95 added at checkout.
Out Of Area
All Highlands, Islands, and Isle of Wight will incur an additional delivery charge of £9.95
These charges will be added at checkout. Deliveries will also take longer to arrive, typically 2 to 3 days.
Where possible we will use our preferred courier - DPD Local (Formerly Interlink Express) to make your delivery. DPD Local offer a emailing/text service to keep you informed of your delivery progress.
We also use Royal Mail/Parcelforce for delivery to areas such as Highlands of Scotland
Great Outdoor Goods is under no liability for any delay or failure incurred by the courier to deliver within estimated timescales. If you have not received your item within 3 working days of completion of your order, please notify us by telephone or email.
On receipt of delivery please ensure you sign for the correct number of parcels and that there are no signs of external damage. Should there be noticeable damage please refuse delivery and contact us immediately.
If the courier has attempted to deliver your item and has left a calling card, it is your responsibility to contact the courier directly. Should the courier be unable to effect delivery additional re delivery charges may be incurred.
Returns and Refunds
If you are not happy with your purchase from our site, you may return the item within 30 days from the date of receipt of goods. As long as the goods returned are received in their original packaging and are in a re-saleable condition, you will be credited with a full refund. Please include either the original sales invoice included with your order, or a piece of paper with full details of the order so we can easily identify your return.
Return carriage to be met by the purchaser unless goods are proven to be faulty, in which case the cost of returns will be met by the company. This does not affect your statutory rights.