Normal order processing times 

Our usual dispatch days are Monday to Friday, we do have periodically busy dispatch periods such as the run up to Christmas, which is why we state 1-3 working day delivery time.   

We aim to send out all orders placed and paid for by 12 noon same day on a Next Day Delivery service usually via DPD LOCAL (all mainland UK Postcodes, Highlands, Islands and outside of the UK excluded)

Orders dispatched on a Friday are NOT guaranteed next day and will most likely be delivered on the Monday. 

  

Delivery Charges

 All items priced at £34.95 and above are carriage paid for mainland UK destinations

All items priced below £34.95 will incur a carriage charge of £6.95 added at checkout.

Out Of Area 

All Highlands, Islands, and Isle of Wight will incur an additional delivery charge will apply weight dependant

These charges will be added at checkout.  Deliveries will also take longer to arrive, typically 2 to 3 days. 

For all orders going outside of the United Kingdom please contact us first via email: orders@greatoutdoorgoods.co.uk for a delivery quotation

Delivery Method

Where possible we will use our preferred courier - DPD Local to make your delivery.  DPD Local offer a emailing/text service to keep you informed of your delivery progress.

We also use Royal Mail/Parcelforce for delivery to areas such as Highlands of Scotland and Islands

Great Outdoor Goods is under no liability for any delay or failure incurred by the courier to deliver within estimated timescales. If you have not received your item within 3 working days of completion of your order, please notify us by telephone or email.

On receipt of delivery please ensure you sign for the correct number of parcels and that there are no signs of external damage. Should there be noticeable damage please refuse delivery and contact us immediately.

If the courier has attempted to deliver your item and has left a calling card, it is your responsibility to contact the courier directly. Should the courier be unable to effect delivery additional re delivery charges may be incurred.

 

Returns and refunds for purchases made during the Christmas Buying Period 2024

If you are purchasing from our website during November/ December Christmas Buying Period 2024, you may return the item anytime up to the 31st January 2025.  The goods to be returned must be returned to us in their original packaging and are in a re-saleable condition, you will be credited with a full refund.  

Please include either the original picking note included with your order, or a piece of paper with full details of the order so we can easily identify your return.

Return carriage to be met by the purchaser unless goods are proven to be faulty, in which case the cost of returns will be met by the company. This does not affect your statutory rights.

Usual Returns and Refunds policy

If you are not happy with your purchase from our site, you may return the item within 30 days from the date of receipt of goods. As long as the goods returned are received in their original packaging and are in a re-saleable condition, you will be credited with a full refund.  Please include either the original sales invoice included with your order, or a piece of paper with full details of the order so we can easily identify your return.

Return carriage to be met by the purchaser unless goods are proven to be faulty, in which case the cost of returns will be met by the company. This does not affect your statutory rights.