Our Delivery and Returns policy
Order Processing Times and Delivery Charges
Our usual dispatch days are Monday, Tuesday, and Thursday, which is why we state 1-3 working day delivery time.
Should your order need urgent attention outside of our usual dispatch days, then please ring and discuss your requirement with us.
We aim to send out all orders placed and paid for by 1:00pm on a dispatch day, on a Next Day Delivery service*
Should your order be time sensitive then please let us know, as we can offer a quotation for pre 10am or pre noon next day guaranteed delivery.
All items priced at £34.95 and above are carriage paid for mainland UK destinations*
All Highlands and Islands, and Isle of Wight will incur an additional delivery charge of £6.95, Northern Ireland and Isle of Man will be a charge of £9.95, this will be added at checkout. Charges for other countries please find details further down this page.
All items priced below £34.95 will incur a carriage charge of £5.95 added at checkout.
Delivery
Where possible we will use our prefered courier - DPD Local (Formerly Interlink Express) to make your delivery. DPD Local offer a emailing/text service to keep you informed of your delivery progress.
We also use Royal Mail/Parcelforce for delivery to areas such as Highlands of Scotland, Northern Ireland etc
Great Outdoor Goods is under no liability for any delay or failure incurred by the courier to deliver within estimated timescales. If you have not received your item within 3 working days of completion of your order, please notify us by telephone or email.
On receipt of delivery please ensure you sign for the correct number of parcels and that there are no signs of external damage. Should there be noticeable damage please refuse delivery and contact us immediately.
If the courier has attempted to deliver your item and has left a calling card, it is your responsibility to contact the courier directly. Should the courier be unable to effect delivery additional re delivery charges may be incurred.
* Please note that Scottish Highlands, Scottish Islands, Isle of Man, Isle of Wight, Isles of Scilly, and Northern Ireland will incur additional delivery charges (notified at check out) and will also take longer to arrive, typically 2 to 3 days.
European Delivery Locations
We ship to the following locations within Europe for a fixed delivery charge of £25
Channel Islands
Austria
Belgium
Czech Republic
Denmark
France
Germany
Italy
Luxemberg
Netherlands
Republic of Ireland
Slovakia
Spain (Mainland Only)
The Netherlands
Please note deliveries to these countries will typically take 3 to 5 days.
For deliveries to any other country not listed above, please contact us for advice and shipping costs.
Returns and Refunds
If you are not happy with your purchase from our site, you may return the item within 14 days from the date of receipt of goods. As long as the goods returned are received in their original packaging and are in a re-saleable condition, you will be credited with a full refund. Please include either the original sales invoice included with your order, or a piece of paper with full details of the order so we can easily identify your return.
Return carriage to be met by the purchaser unless goods are proven to be faulty, in which case the cost of returns will be met by the company. This does not affect your statutory rights.